Privacy Policy

Who This Policy Covers

This policy covers the Olune app and olune.ai, both provided by Meldh LLC. Questions and privacy requests can be sent to support@meldh.com.

What Olune Collects

Olune is a private journal with a language model that runs on your device. It has no Olune accounts, advertising, behavioral analytics, or tracking profiles. Meldh operates no inference or purchase-verification server for the app. Olune does not automatically send Meldh your conversations, Journal entries, notes, settings, or model prompts. Optional features contact other services or hand selected material to another app. Google Play and Android WebView also process information as described below. Meldh does not sell personal information or use it for advertising.

Request Data Deletion

To request deletion of information you sent to Meldh, email support@meldh.com. Include the report ID if available, or the approximate date and enough detail to identify the report or correspondence. You do not need an Olune account or access to the app. Do not send your Journal, backups, or Google account credentials. Meldh cannot access or remotely delete local material it never receives. The Retention and Deletion section below explains the deletion schedule and its limits.

What Stays on Your Device

Conversations, Journal entries, notes, saved letters and summaries from older versions, About Me text, and local report records are stored in a SQLCipher-encrypted database. Its key is held in the operating system's secure storage on this device. Other preferences, including appearance, model choice, the crisis-response pause choice, and onboarding state, are stored in unencrypted files inside the app's private folder. The downloaded model also stays on the device. Journal writing and ordinary storage work offline without a model. Model inference works offline after the model is installed.

Model Download

Olune downloads its language model from Hugging Face when you choose to install it. Hugging Face and its infrastructure providers receive the request and ordinary network information, including the requesting IP address. They may process that information under their own policies. The request does not include your conversations, Journal entries, notes, or model prompts. Hugging Face's privacy policy is available at https://huggingface.co/privacy.

Purchases

Explorer and Patron, when available, are optional permanent, one-time purchases through Google Play. Google processes payment, purchase queries, restoration, acknowledgement, and refunds under its own terms and privacy policy. The app receives product information, purchase tokens, signed receipts, and purchase states so it can verify and recognize ownership on this device. These records are encrypted with an Android Keystore key in storage excluded from app backups. Once ownership is verified, access has no expiry or recurring online requirement while that protected record remains available. Reinstalling, replacing the device, or losing protected storage may require Restore Purchases through Play online. Purchase queries and acknowledgement retries can occur when the app opens or resumes and during billing actions. Meldh does not operate a separate purchase-verification server, receive payment-card details, or receive these receipts through an Olune server. Olune does not attach your writing, report notes, age declaration, or an Olune account identifier to Play purchase requests.

Clipboard, Sharing, and Exports

Copy places selected text on the operating system clipboard. Ordinary Journal sharing sends selected text or Markdown to the system share menu. Passage-card export creates a temporary image on the device. Book Studio creates PDF and EPUB books on the device from the writing, passages, and book details you choose. You can save a book to an Android folder or share it with another app. Books are ordinary readable files, not encrypted Olune backups. An encrypted backup is protected by a password you choose and can be saved to a folder or handed to another app. Once material leaves Olune, the operating system, receiving app, storage provider, or person you select handles it under their own terms. Meldh does not receive these exports unless you deliberately send them to Meldh. Deleting material in Olune cannot delete copies you saved or sent elsewhere.

Android PDF Rendering

Book Studio uses Android WebView to create PDFs on this device. Olune opts out of WebView usage statistics. If your device is configured to share usage statistics and diagnostics with Google, WebView can still send crash reports directly to Google. Google documents system information and stack memory in these reports, with sanitization intended to remove strings. Reports also contain a random token specific to this app, used to recognize duplicate crash reports. Google says it does not collect URLs in these reports. Clearing the app cache resets the crash-report token. This platform reporting is separate from reports you send to Meldh. Google describes its handling at https://developer.android.com/develop/ui/views/layout/webapps/webview-privacy and https://policies.google.com/privacy.

Notifications

Olune removes local reminders left by the retired Daily Reflection and Letters features. It does not create new reminders or request notification permission. Saved letters from older versions remain in the encrypted database and encrypted backups.

Reports You Choose to Make

Report opens a preview without saving a flag or sending anything. You can edit the response, choose a reason, and add an optional note. Hide Here saves an encrypted local record containing the original question and response, reason, and note, then hides the response; it sends nothing. Send Report transmits only the edited response, reason, optional note, displayed app version and model information, random report ID, and protocol version through a Google Apps Script receiver for email submission to reports@meldh.com, an alias on Meldh's Google Workspace mailbox. Model information identifies the current catalog entry when available, not a verified record of the version that generated the response. Olune does not attach your question, conversation history, Journal, About Me text, a device or user identifier, or your email address. The response or note can still contain personal details; remove anything you do not want to send. Google processes the transmission and associated network information, including your IP address, and the emailed report is stored for human review. Meldh uses submitted reports for safety and policy review, to diagnose incorrect responses and application problems, and to improve the application. This is manual review of the material you submit. Meldh does not build behavioral profiles from reports. Meldh does not forward reports to AI services or use them for model training. After receiver acceptance, Olune also tries to save the local record and hide the response. That local record contains the original text even if you edited the version sent. A local-save failure is reported separately, and Undo only reverses local hiding; it cannot retract an email. Reports are not monitored for emergencies. Olune does not send reports automatically or retry them in the background.

Links You Open

When you open a reading recommendation, crisis resource, legal URL, or other link, the operating system sends it to your browser or another destination app. That destination receives ordinary network information associated with the visit and applies its own privacy policy. Olune does not add conversation or Journal content to the link unless the link itself represents material you chose to share.

Age Eligibility

Olune is for adults 18 and older and is not designed or appropriate for minors. Companion chatbots may not be suitable for some minors. On an installation obtained from Google Play, Olune first asks Play whether age information may be shared and, when available, temporarily reads the returned age range to decide whether the 18-and-older requirement is met. Olune does not retain or transmit that response, request or expose Play's install identifier, or add the result to app backups. Google processes the request under its own terms and privacy policy. When Play does not share an age range, the local age screen checks the date you enter on this device and retains only an adult declaration in the operating system's secure storage. It does not retain or transmit your date of birth, and the declaration is excluded from Olune's exports and backups. A local declaration does not independently verify your age. Meldh does not knowingly collect personal information from children under 13. If you believe a child has sent information to Meldh, contact support@meldh.com.

This Website

Olune.ai uses no Meldh analytics, advertising, tracking pixels, account system, or marketing cookies. The site is hosted through GitHub Pages. Like any web host, GitHub may process ordinary request information, including IP addresses and browser details, to deliver and secure the site under GitHub's privacy statement. Email links open your email service, whose terms then apply.

Retention and Deletion

Local data remains on the device until you delete individual material, use Erase Everything, or remove the app. Temporary export files may remain in the app's cache until Olune cleans them up on a later launch or during Erase Everything. Erasing Olune cannot remove copies you already saved or sent elsewhere. Meldh cannot access or remotely delete local material it never receives. Meldh deletes raw reports after review, ordinarily within 30 days, except when preservation is necessary for legal obligations or claims. The report receiver uses short-lived metadata for duplicate and abuse checks, with a 24-hour logical expiry and best-effort cleanup. Expiry does not guarantee immediate physical deletion. Google's trash, backup, and other provider retention can outlast deletion from Meldh's active records. Meldh may retain support correspondence as reasonably needed to respond or meet legal obligations. You may request deletion of information you sent to Meldh by emailing support@meldh.com; include the report ID if available.

Security

Olune uses SQLCipher encryption for its local database and password-based encryption for backups. Plain preferences remain protected by the operating system's app sandbox, not by SQLCipher. Optional reports travel over HTTPS to Google; Google and Meldh can read the submitted report. Encryption in transit does not make it anonymous or erase the receiving copy. No method of storage or transmission can be guaranteed completely secure. Protect access to your device, backup password, clipboard, email account, and exported files.

Changes and Contact

The effective date above identifies the policy included in this build. The designated website URL for this policy is https://olune.ai/privacy/. Questions and privacy requests can be sent to support@meldh.com.